pK
pule K

1 reviews | Active since Oct 2012

09 Feb 2016, 11:55

MTN *****ing minutes

A few weeks ago I wrote a complaint against MTN and to my disgust they responded by saying my number has been inactive for a while. I have been raising my concerns to MTN since April 2015 and they have not even attempted to resolve it hence I am even more disgusted by the response that says my number is inactive. Just to confirm MTN has been charging my number as its a contract number and have been receiving money from my accounts when I load airtime. I do not know how that is possible if my number is inactive.<br> <br> My initial queries were about my minutes disappearing before I could make my calls. I complained initially in April 2015 and that query has never been resolved. instead of resolving my query on Hello Peter the consultant made up a story which is a blatant lie. <br> <br> MTN is *****ing minutes in attempt to Increase revenues and lying about it

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Feb 2016, 15:54
Official
Hello kutumela,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The number you provided is inactive since November 2015. Please provide us with a number that your query relates so we can assist.

Regards
Thabelo
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