MTN – *****ING FROM THE DEAD!

<p>It would appear that MTN has become so desperate for business that they have to resort to *****ing from the dead! HOW INCREDIBLY DISGUSTING!!!</p> <p>Following the passing of my father on 30 May 2016, I called MTN Customer Care on 808 requesting to have his contract number [***] terminated. Here I was politely told that the contract can’t be cancelled and needs to run its full course. So now a deceased person needs to continue paying for a service they can no longer use?? How SICK is this!</p> <p>I then went to the MTN Office at the Cape Gate Centre, Brackenfell on 6 April 2016 with the same request [***], providing them with a copy of the death certificate and everything else they asked for. A document was completed by them and I was informed that the contract will be terminated and the number will be switched to a pre-paid within 7 working days. Sadly this did not happen and again we visited the MTN Store in Cape Gate.</p> <p>Calling the 808 customer care number again I get told that I need to take this up with MTM Legal. The problem here is that the customer is unable to call MTN Legal, and they simply fail to call you.</p> <p>On 14 April, [at which time the number should already have been on pre-paid], R110.00 airtime was simply added for which I was then politely billed.</p> <p>To date, I have visited the Cape Gate customer centre NO LESS THAN 10 TIMES in an attempt to get this contract terminated and then today, 17 May 2016, another R110.00 talk-time gets added. I cannot wait to see if MTN will actually have the ity to bill me for this also.</p> <p>Can someone from MTN PLEASE sort out your ****!</p>