MTN *****ing from me

<p>Good Day</p> <p>In February 2016 I was eligible for a upgrade.<br />I went into MTN Cresta and did the upgrade in February 2016, but started having problems with the phone within the 1st 7 days.<br />After almost 2 weeks of fighting with staff to get the faulty device replaced they gave me another faulty device which they atmitted was faulty before we even left the store.</p> <p>I requested that MTN cancel the upgrade and let my current contract run until I can cancel it.<br />I was told that it will take a few days as it was Saturday.</p> <p><br />After about 5 months MTN is still debiting my account for the upgrade amount instead of the original contract amount.</p> <p>This issue has been logged with your call center numerous times after which I am told that it will take a few days to process.</p> <p>Nothing is really being done about my problem and your staff are just flat out ignoring me.</p> <p>I want MTN to contact me imediately with details as to when my money will be refunded to avoid me going to the NCR and the National Consumer Comission to take my case up with someone who will listen to my complaints.</p>