MP
Monique P
1 reviews | Active since Jan 2015
12 Jun 2019, 02:42
MTN *****ing from it's customers!!
So once again it was told to me that someone will contact me in connection with my complaint and still I am waiting on feedback!! Its been more than a month and Im still waiting for someone to call me!!! This service i am receiving is beyond pathetic!!
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MTN South Africa's replyOfficial
12 Jun 2019, 14:07Good day Monique
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that this complaint has been escalated to the area manager for their urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that this complaint has been escalated to the area manager for their urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply12 Jun 2019, 14:07
Official
Good day Monique
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that this complaint has been escalated to the area manager for their urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly note that this complaint has been escalated to the area manager for their urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,