MTN *****ing everyones data

Yesterday I purchased 1GB of data, I barely used my phone and within three hours it was gone. I phoned MTN and explained, they said the network had updated and therefore I needed to phone back in two hours, they did not care that this meant that I needed to spend more money buying more data. I phoned back 2 and a half hours later and they still could not help. I phoned this morning and was told that the app did not convert my airtime into data and it was my fault for not checking the balance and not screenshotting the balance of the message from the app saying transaction SUCCESSFUL (in case I needed evidence for an investigation later) even though the purchase was confirmed on the app. I was told that it was unlikely they would be able to help but that I must call back in 3 days to check, I asked why they would not call me back as it is their issue they said they could not. So make sure you screenshot every time your MTN purchase is confirmed by MTN or do not make the mistake I did and do not join MTN, this is the second time that this has happened. At least when Vodacom stole my data due to an issue with their system they apologised and refunded me. I will be doing everything I can to have another network buy out my contract as cannot afford 2GB of data a day.

This is a post from 10 October, I called back 3 days later and was informed that it would take 14 working days and that the person who said 3 days was either lying or completely ***********. I phoned again today after 16 working days, the first person could not help me and advised me that she could not help and that I must keep calling until i find someone who can as they are unable to transfer calls, I called back the next person couldnt help and they transfereed me, they now could for some reason. The next person i spoke to said that there was no information on a resolution and he would be able to provide feedback by the end of the day, not help but provide feedback. This is what they do to people every day, it all adds up, eiether people do not try get their ****** data back or they do and then give up because 14 calls and nearly a month later they have not done anything and it is not worth your time for R50, but do that to a few hundred thousand people a year and you are *****ing millions!