MTN *****ing data smc/***

On the 6th January I received an sms from MTN indicating that my data was loaded. I went to go and check and only my minutes were loaded and no data received.

I then checked on the mtn app and the last time I used data was yesterday 5th January. I then receive an sms a hour later saying that my spend limit has been reached 😡😡 how is this possible if I haven’t used any of the data and I’m connected to Wi-Fi?

I contacted customer service and they don’t have an answer as to what the issue is and the very helpful and nice agent assisted me and logged a ticket for me.

I want my data back! My 1.98 Gigs that were supposedly loaded and immediately taken away from me by you people! This is a very easy way to ruin relationships with customers.

FIX THIS!