SS
Selwyn S
1 reviews | Active since Mar 2009
25 Mar 2016, 15:16
MTN *****ing data I paid for
Why am I allowed to add a 1Gb top up of data for my daughter yet it has an expiry date of 1 month from the date I purchase the bundle. I can understand the free 1Gb given at the time of purchasing the bundle has a month expiry date but if i have paid for the 1Gb bundle I should be able to use it as and when i want to use it without being ****** back by MTN, this is surely considerd theft and bad business pratcice to increase sales?<br> This is costing a fortune as she is at varsity where there is WIFi but uses the data when out of wifi range which is very seldom as we have wifi at home as well, In the past 1Gb data used to last 3 months... so what and why has it changed WITHOUT NOTICE<br> <br> Selwyn
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
29 Mar 2016, 12:05Hello selwynas,
Thank you for taking time to raise your concerns with MTN
Please accept our apologies for the inconvenience experienced. Kindly note that as per MTN terms and conditions the (Adhoc and Recurring) monthly Data Bundle validity / expiry period is 30 days. Kindly be advised that this adjustment was communicated and it took effect earlier in the year 2015.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for taking time to raise your concerns with MTN
Please accept our apologies for the inconvenience experienced. Kindly note that as per MTN terms and conditions the (Adhoc and Recurring) monthly Data Bundle validity / expiry period is 30 days. Kindly be advised that this adjustment was communicated and it took effect earlier in the year 2015.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply29 Mar 2016, 12:05
Official
Hello selwynas,
Thank you for taking time to raise your concerns with MTN
Please accept our apologies for the inconvenience experienced. Kindly note that as per MTN terms and conditions the (Adhoc and Recurring) monthly Data Bundle validity / expiry period is 30 days. Kindly be advised that this adjustment was communicated and it took effect earlier in the year 2015.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for taking time to raise your concerns with MTN
Please accept our apologies for the inconvenience experienced. Kindly note that as per MTN terms and conditions the (Adhoc and Recurring) monthly Data Bundle validity / expiry period is 30 days. Kindly be advised that this adjustment was communicated and it took effect earlier in the year 2015.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
