AJ
Arina J
1 reviews | Active since Feb 2014
17 Jul 2019, 14:24
MTN *****ing data from clients
MTN is *****ing data from my pay-as-you-go account. I loaded 1GB data on my cellphone on the 17/07 1GB (R149) 16/07 500Mb (R99) 13/07 1GB (R149) 11/07 1GB (R149) 9/07 1GB (R149)
I did nothing more or out of the ordinary these past few weeks and cannot understand why the data only lasts about 2 days, then depleted. My cellphone data usage statistics indicate that I have not even used 1Gb from 9/07 to today!
WHAT ARE YOU DOING WITH MY DATA??!!
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MTN South Africa's replyOfficial
18 Jul 2019, 15:29Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply18 Jul 2019, 15:29
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,