MTN *****ING DATA AND NOW MONEY?!

My husband an I have been loyal MTN Customers for over 10 years and I am absolutely appalled by the treatment that we are currently receiving from MTN. I used to hear about people's data disappearing and i never believed it until it started happening to us.we have two phones and a rooter with MTN when we reached the latter part of this year our data started to deplete at a strangely rapid rate and even the rooter that we only make use of from 17:30 onward on weekdays and on weekends started to get depleted! all of this out of the blue! Nothing was different in terms of our usage, I mean we are at work all day!!

So we then queried this matter with MTN and they could not account for the disappearing data or rather the rate of the depletion. What aggravated me even more is that when they went though the itemized bill the was a "other" that consumed our data. Furthermore we discovered that 40 gig night time data that is part of the package had not been kicking in!!!!! WHY NOT???????

In the month of October MTN sent an sms stating that our recharge date will be changing. Bearing in mind that this has happened before... we were then not too concerned about the change. Not once in the sms did it state that we as MTN customers would be financially impacted! We were debited double the amount of what we normally pay, FOR WHAT???!!!! ITS NOT LIKE WE GOT RECHARGED TWICE IN ONE MONTH SO WHY ARE WE PAYING DOUBLE??!! AND WHY WERE WE NOT MADE AWARE OF THE FINANCIAL IMPLICATION SO THAT WE CAN EXPRESS OUR VIEWS BEFORE HAND.

I WANT TO BE REIMBURSED FOR ALL THE "OTHER" DATA THAT I HAVE LOST AND MY 40GIG NIGHTTIME DATA AND IM GOING TO REVERSE THE DOUBLE AMOUNT DEBIT ORDER AND ONLY PAY WHAT IS DUE TO MTN AND I EXPECT THAT MY CONNECTION WILL NOT BE IMPACTED AS I OWE NOTHING MORE TO MTN.

We have reported all these mattes to MTN spent money on airtime and still there is no resolution. if this matter is still not resolved I will be cancelling my contracts with MTN FREE OF CHARGE BECAUSE MTN HAS BECOME ***** AND GREEDY TO THEIR CUSTOMERS!