SM
Stella M

1 reviews | Active since May 2016

26 Jul 2019, 17:06

Mtn *****ing data!!!!!

Ever since upgrading my contract last year, i have only received 2gig per month instead of the 3gig that im paying for. Every time i phone the call centre they tell me their system says i received 3 gig but my balance shows otherwise. If you do not sort this out immediately i will simply not pay the extra amount since i never received the right amount of data. And i feel like this matter could be taken to the consumer ombudsman as i keep having to pay for something i dont receive. Check your systems as something is clearly not working!

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Replies (2)
MTN South Africa
MTN South Africa's reply29 Jul 2019, 07:09
Official
Good Morning 

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please note that we are investigating the issue and feedback will be provided as soon as possible. 

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm RegardsJessica Complaints Management team 

Best regards,

MTN South Africa
MTN South Africa's reply29 Jul 2019, 12:59
Official
Good day

I tried calling you on ***. unfortunately there was no answer. 

I have corrected the package, going forward you will be receiving the correct provisioning. 
 Warm RegardsJessica Complaints Management team 

Best regards,