MTN *****ING DATA?

Item: MTN South Africa
Rating: 1
Author: Canvas B

Must admit MTN response to complaints very bad and nonsensical. My complaint : I bought a 30 day bundle of 6GB on the 2nd of July. When doing an enquiry using *136*1# is shows that I have 4 GB left but that it will expire on the 12th of July. That is 10 days!!! What is MTN's definition of a 30 bundle. Their response : If you use all the data before the end of the 30 days the bundle will expire. In which world does that answer my concern?

I have been waiting for more than a month on a similar complaint and the answer is always the same : Somebody is look at it.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

10 Jul 2018, 17:32

Thank you for your post.

Kindly receive our sincere apologies for the inconvenience caused.

Please be advised that we have evaluated your number *** and it shows that the data that you loaded on the ***2 it will expire on the ***2.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply10 Jul 2018, 17:32

Official

Thank you for your post.

Kindly receive our sincere apologies for the inconvenience caused.

Please be advised that we have evaluated your number *** and it shows that the data that you loaded on the ***2 it will expire on the ***2.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Canvas B's updateReviewer Update

10 Jul 2018, 17:59

I am sorry but I can not agree with this feedback. Got a message again today that the data will expire in 2 days. When I do an enquiry using *136*1# it shows that the bundle still have 2 GB left with an expiry date of 12/07/2018. As I have indicated on many occasions this 10 days after purchase and not 30 days!!!!!

Canvas B's update10 Jul 2018, 17:59

Reviewer Update

MTN *****ING DATA?

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