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Nando F
1 reviews | Active since Aug 2015
10 Mar 2018, 08:50
MTN *****ing data
MTN sent me a bill of over R6000 because they claim I used more than 5GB of data. When I queried this, they sent me a report of my data usage but (conveniently) they said that their system is not working properly so they are unable to provide exact usage information.
When I looked at the invoice, MTN claims that I used 5GB of data on 1 day between 09:47:54 and 10:32:56 - that is 5GB in 45 minutes downloaded on my phone. That must be the fastest network in the world!!!
I have queried this multiple times but have not received any response from MTN.
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Nando F's updateReviewer Update
14 Mar 2018, 18:19Thank you for taking the time to reply. I have recieved the URL report and detailed invoice - I still maintain that MTN had made a mistake. The URL does not reflect any traffic that would explain the data usage - and on a technical point. It is not possible to use 5.7 GB of data in 45 minutes as you invoice suggests - that is just not technologically possible: the cellular network is not that fast. You report is not correct - it is simply not possible.
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Nando F's update14 Mar 2018, 18:19
Reviewer Update
Thank you for taking the time to reply. I have recieved the URL report and detailed invoice - I still maintain that MTN had made a mistake. The URL does not reflect any traffic that would explain the data usage - and on a technical point. It is not possible to use 5.7 GB of data in 45 minutes as you invoice suggests - that is just not technologically possible: the cellular network is not that fast. You report is not correct - it is simply not possible.