SV
Shereen V
1 reviews | Active since Nov 2014
01 Mar 2018, 16:03
MTN *****ing data
Hopeless bunch of ******* I never received my monthly data for the month of Jan 2018 when I queried on 02/02/18 I was told it takes 3-7 days to resolve I called again on 07/02/18 still no resolution On 01/03/2018 I am now told my query was actually resolved 3 days after my initial called but the agent logged something different from what I asked about and now I have to log a new inquiry which I suppose will take another month since issues actually are resolved 3 days after your initial call and MTN decides to keep the feedback to themselves??? Hopeless company after over 20 years with them I think its time to change FOR REAL!!!!
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MTN South Africa's replyOfficial
04 Mar 2018, 20:12Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and the 2Gb is not loaded as part of the package,we have urgently requested our sales department to provide us with the copy of your contract and you will advised of the outcome.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply04 Mar 2018, 20:12
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and the 2Gb is not loaded as part of the package,we have urgently requested our sales department to provide us with the copy of your contract and you will advised of the outcome.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
SV
Shereen V's updateReviewer Update
05 Mar 2018, 07:39why do you keep on referring to a 2GB query my query is why the 500mb that forms part of my contract benefits was not allocated on 27/01/2018 stop investigating something that was not requested and waste months answering irrelevant questions!!!!! if you cared about my business someone should have called me by now and ask what the real problem is since you *********** people insist in investigating nonsense queries go listen to my call of 02/02/2018 and see if I ever asked about a 2GB or 500mb not allocated???
SV
Shereen V's update05 Mar 2018, 07:39
Reviewer Update
why do you keep on referring to a 2GB query my query is why the 500mb that forms part of my contract benefits was not allocated on 27/01/2018 stop investigating something that was not requested and waste months answering irrelevant questions!!!!! if you cared about my business someone should have called me by now and ask what the real problem is since you *********** people insist in investigating nonsense queries go listen to my call of 02/02/2018 and see if I ever asked about a 2GB or 500mb not allocated???