OD
Orlando D
1 reviews | Active since Mar 2009
08 Oct 2015, 10:04
MTN *****ING Data!
I have 2 phones, one a business contract, one a personal prepaid. I have loaded a 1GB night express on both, only to have it disappear on both. As mentioned before, calling after hrs for business phone support is futile, and after many days of calling reference numbers and promises are given, nothing ever happens further. Business phone query references: *** & ***. Query now over 30 days old. No resolution. <br> Prepaid phone, bundle has completely disappeared the day after it was loaded, never used any of it, after 3rd in as many days, (systems down, etc) call center advises to dial *141*5# and navigate to manage bundles to remove night express bundle so I can be refunded. Yep, NO sign of this bundle, so I cannot remove it. <br> I suppose I will have to try call again for another 3 days..<br> Surely this data disappearing is theft? Who can I report it to? Icasa or nccsa, or both?
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MTN South Africa's replyOfficial
10 Oct 2015, 13:08Hello ryderod,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have escalated the prepaid query to Technical support team with refernce number ref SMC/***. I will contact you back as soon as they respond and for the Corporate query I have sent it to their Billing team for further assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have escalated the prepaid query to Technical support team with refernce number ref SMC/***. I will contact you back as soon as they respond and for the Corporate query I have sent it to their Billing team for further assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply10 Oct 2015, 13:08
Official
Hello ryderod,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have escalated the prepaid query to Technical support team with refernce number ref SMC/***. I will contact you back as soon as they respond and for the Corporate query I have sent it to their Billing team for further assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have escalated the prepaid query to Technical support team with refernce number ref SMC/***. I will contact you back as soon as they respond and for the Corporate query I have sent it to their Billing team for further assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Best regards,