MTN *****ing customer's money.
Does anybody else have an problem with MTN billing. Have an top contract since March 2019. They have now changed my billing amount twice since then. Why do we sign contracts with them if they can change your debit order to their liking.
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MTN South Africa's replyOfficial
02 Jul 2019, 15:07Good Day Wally
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that the reason for the recent changes in your bill were due to price increases.
Kindly note that messages were sent out to customers advising them of the price increase and please also note that according to our subscriber agreement, MTN may amend charges from time to time and notify customers in advance. Kindly see below Subscriber Terms 2.0
Clause 12 :Charges You voluntarily confirm that the package option or price-plan has been explained to you and that you understand and voluntarily agree to it. You voluntarily agree to accept the charges included with each package option or price-plan (either with or without a mobile device).
You must pay all the applicable charges due to us at the rates detailed on our website, your package option or price-plan terms.
After any promotion ends charges will revert to the standard charges.
By notifying you in advance, we may amend charges from time to time and if you do not accept them, you may end the contract by notifying us, subject to clause15 (Termination payments).
It is certainly not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that the reason for the recent changes in your bill were due to price increases.
Kindly note that messages were sent out to customers advising them of the price increase and please also note that according to our subscriber agreement, MTN may amend charges from time to time and notify customers in advance. Kindly see below Subscriber Terms 2.0
Clause 12 :Charges You voluntarily confirm that the package option or price-plan has been explained to you and that you understand and voluntarily agree to it. You voluntarily agree to accept the charges included with each package option or price-plan (either with or without a mobile device).
You must pay all the applicable charges due to us at the rates detailed on our website, your package option or price-plan terms.
After any promotion ends charges will revert to the standard charges.
By notifying you in advance, we may amend charges from time to time and if you do not accept them, you may end the contract by notifying us, subject to clause15 (Termination payments).
It is certainly not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
MTN South Africa's reply02 Jul 2019, 15:07
Official
Good Day Wally
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that the reason for the recent changes in your bill were due to price increases.
Kindly note that messages were sent out to customers advising them of the price increase and please also note that according to our subscriber agreement, MTN may amend charges from time to time and notify customers in advance. Kindly see below Subscriber Terms 2.0
Clause 12 :Charges You voluntarily confirm that the package option or price-plan has been explained to you and that you understand and voluntarily agree to it. You voluntarily agree to accept the charges included with each package option or price-plan (either with or without a mobile device).
You must pay all the applicable charges due to us at the rates detailed on our website, your package option or price-plan terms.
After any promotion ends charges will revert to the standard charges.
By notifying you in advance, we may amend charges from time to time and if you do not accept them, you may end the contract by notifying us, subject to clause15 (Termination payments).
It is certainly not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that the reason for the recent changes in your bill were due to price increases.
Kindly note that messages were sent out to customers advising them of the price increase and please also note that according to our subscriber agreement, MTN may amend charges from time to time and notify customers in advance. Kindly see below Subscriber Terms 2.0
Clause 12 :Charges You voluntarily confirm that the package option or price-plan has been explained to you and that you understand and voluntarily agree to it. You voluntarily agree to accept the charges included with each package option or price-plan (either with or without a mobile device).
You must pay all the applicable charges due to us at the rates detailed on our website, your package option or price-plan terms.
After any promotion ends charges will revert to the standard charges.
By notifying you in advance, we may amend charges from time to time and if you do not accept them, you may end the contract by notifying us, subject to clause15 (Termination payments).
It is certainly not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team