mtn *****ing customer data

I received an sms this morning to say my data bundle expired, so I went online onto internet banking and purchased a R160 1 gig data bundle for my phone at 9:41am. I received an sms from the bank saying transaction competed. I checked my data balance, zero data on my phone, then an error message saying check back in 15 minutes. I then contacted the prepaid customer care centre, I was shunted from pillar to post as you cannot speak to any consultant on the automated phone line, you have to select lost phone if you want to speak to a human. I spoke to an agent she said she could see the data and i was awarded another gig of data and that i should switch my phone off and take battery and sim card out for ten minutes, whilst MTN reset my line. i duly did this and put back in still no data. I contacted the call centre again, only to be told by a second agent i have not purchased the data and they need to escalate it. What nonsense is this. MTN you are indeed *******, time to change my network. Who knows when I will get a response or my money or data back.