RF
Rishka F

1 reviews | Active since Aug 2015

31 Aug 2015, 20:29

Mtn *****ing customer airtime

I am utterly disgusted with MTNs bad customer service. Firstly, all my airtime and data was depleted a few days after recieving my monthly airtime and data set which of i only made one phone call.After that my airtime was missing. This is not the first time my airtime has been taken and i know SEVERAL people who have experienced the same problem. Nothing else could be taking my airtime so there is no alternative!<br> Secondly i receive daily Yello mesages which are unnecessary and no other networks bombards me with spam messages.<br> I am going to change my network an will encourage others to do the same !!!<br> Please reply as soon as possible because I will definitely take this further. <br> <br> The statement given on phones setting changed and updates taking my airtime is rediculous because my updates only installs via Wifi and my settings never chaned at all. I will not accept these week defence apologies!

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Sept 2015, 14:59
Official
Hello Rfortune,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there's data usage and calls, they have been depleting accordingly.

Best regards
Mantoa
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