DD
Desiree D
1 reviews | Active since Nov 2016
14 Dec 2018, 15:13
MTN *****ing airtime for "Xtra-Time" - 2nd time in 2 months
It is now the 2nd time that MTN has deducted Xtra-Time money from my airtime without my permission. I loaded again airtime this week and immediately R51 was deducted after I AGAIN have not activated Xtra Time on my handset. Your service is pathetic and I want my money back. I DONT USE THIS SERVICE. STOP *****ING MY AIRTIME!!!!! ********** 455
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MTN South Africa's replyOfficial
18 Dec 2018, 10:47Good day Desiree
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Tea
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Tea
MTN South Africa's reply18 Dec 2018, 10:47
Official
Good day Desiree
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Tea
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Tea