Mtn *****ing airtime and when U call no consultant

I bought R 40 airtime last night this morning when I woke up only R 1.40 left...I called 173 and 141 and no where does it allow me to speak to a consultant...I tries lost or ****** phone they said they can only transfer me to a consultant for pre paid....same thing happen voice proms and no consultant...I am so frustrated and I'm hearing that I'm not the only one...Please help is there no way I can take them to court cause I had important calls to make and I'm scared to load airtime again because the same thing might happen