1 reviews | Active since Nov 2018
MTN *****ing airtime and data
I have been continuously loading airtime and data bundles on my phone that keeps mysteriously vanishing. This has been going for over a month now. Whenever I call mtn, I am told to enable flight mode as some app may be holding on to my airtime or data if I can't connect to any sites even when I have airtime. After having done this I still find myself without airtime or data though I haven't called, sms'd or done practically anything on my phone.<br> <br> I demand that all the airtime and data that has been taken been brought back before I can join Cell C because I have had it with complaining about this to Mtn's contact centre. It is pointless for me to keep buying airtime that never get to use.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the data bundles are depleted from data connection. Please be advised that besides internet browsing and downloading, your handset can also generate charges via upgrading and automatic running of data applications. We also advise that you avoid having multiple internet pages opened.
Please find below steps to check how your data was used:
Menu button
Then select Settings
Click on Data Usage
Your phone will then display a screen that will show the amount of data used for a specific period and a breakdown of where the data was used.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the data bundles are depleted from data connection. Please be advised that besides internet browsing and downloading, your handset can also generate charges via upgrading and automatic running of data applications. We also advise that you avoid having multiple internet pages opened.
Please find below steps to check how your data was used:
Menu button
Then select Settings
Click on Data Usage
Your phone will then display a screen that will show the amount of data used for a specific period and a breakdown of where the data was used.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,