AB
Alandri B
1 reviews | Active since Jun 2018
02 Sept 2019, 15:41
MTN *****ing airtime... again
Just topped up my account with R100. Restarted my phone... tried calling... "not enough airtime"... ...? Ok? Dialed *136# and apparently I have R6.87 ...
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Replies (1)
MTN South Africa's replyOfficial
04 Sept 2019, 08:19 Thank you for your post.
We do apologize for the inconvenienced caused.
Kindly be advised that any other services used on the sim card will be charged from airtime or data, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges. Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
No credit due for lost airtime/data
The content service used is Wordplay, we have logged the request with them to remove the service for you.
Your unsubscribe has been logged as #***.
For further assistance you may contact them ***
Kind Regards,
Alice van der Merwe
MTN
We do apologize for the inconvenienced caused.
Kindly be advised that any other services used on the sim card will be charged from airtime or data, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges. Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
No credit due for lost airtime/data
The content service used is Wordplay, we have logged the request with them to remove the service for you.
Your unsubscribe has been logged as #***.
For further assistance you may contact them ***
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply04 Sept 2019, 08:19
Official
Thank you for your post.
We do apologize for the inconvenienced caused.
Kindly be advised that any other services used on the sim card will be charged from airtime or data, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges. Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
No credit due for lost airtime/data
The content service used is Wordplay, we have logged the request with them to remove the service for you.
Your unsubscribe has been logged as #***.
For further assistance you may contact them ***
Kind Regards,
Alice van der Merwe
MTN
We do apologize for the inconvenienced caused.
Kindly be advised that any other services used on the sim card will be charged from airtime or data, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges. Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
No credit due for lost airtime/data
The content service used is Wordplay, we have logged the request with them to remove the service for you.
Your unsubscribe has been logged as #***.
For further assistance you may contact them ***
Kind Regards,
Alice van der Merwe
MTN
Best regards,