AL
Atiyah L
1 reviews | Active since Dec 2017
03 Apr 2019, 22:02
MTN *****ing airtime
How is it that MTN seems to be *****ing my airtime after I bought one Rush hour bundle and used only 56min of this but all other airtime on my device was deducted. Hopefully this time you guys will check the correct number. Annoyed customer
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
04 Apr 2019, 08:56 Good day Atiyah Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. I have tried to contact you twice today and your number rings and goes to voicemail services. Please advise when did you purchase the bundle. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply04 Apr 2019, 08:56
Official
Good day Atiyah Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. I have tried to contact you twice today and your number rings and goes to voicemail services. Please advise when did you purchase the bundle. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
AL
Atiyah L's updateReviewer Update
04 Apr 2019, 09:35The rush hour bundle bought on the Monday 1 April 2019 at 21:24. Please feel free to contact me now. Kind regards
AL
Atiyah L's update04 Apr 2019, 09:35
Reviewer Update
The rush hour bundle bought on the Monday 1 April 2019 at 21:24. Please feel free to contact me now. Kind regards
MTN South Africa's replyOfficial
05 Apr 2019, 13:27Good day,
A credit of R10.47 has been credited to your number. We do apologize for any inconvenience caused.
Warm regards Roanne Juggannadh Complaints Management Team
A credit of R10.47 has been credited to your number. We do apologize for any inconvenience caused.
Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply05 Apr 2019, 13:27
Official
Good day,
A credit of R10.47 has been credited to your number. We do apologize for any inconvenience caused.
Warm regards Roanne Juggannadh Complaints Management Team
A credit of R10.47 has been credited to your number. We do apologize for any inconvenience caused.
Warm regards Roanne Juggannadh Complaints Management Team
Best regards,