IK
Ilze K

1 reviews | Active since Jul 2010

19 Apr 2015, 16:56

MTN *****ing airtime

Since yesterday my airtime balance has dropped over R100 but my data has not decreased. I therefore have lost over R100 in airtime through mobile data usage when I still have a little over 400mbs left from my last bundle. What has happened to my airtime? Where has it gone? Why spend money on a data bundle if it doesn't matter?<br> My opinion is that MTN is *****ing my airtime. I expect the airtime which I have lost through data usage to be returned to me asap. I have already started informing everyone I know of how MTN *****s and to not consider them especially when they just up contracts fees. My contract fees are going up, but I am getting far less. I will take this to the ombudsman should this matter not be rectified.

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Replies (1)
MTN South Africa
MTN South Africa's reply04 May 2015, 14:13
Official
Hello zeeky,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, the invoice in dispute has not yet been finalised. Please contact our billing team after the 13 May so that they can investigate and provide you with feedback.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
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