MTN *****ing AGAIN!
<p>The end of my contract period was 1 July 2017. I gave notice of my intension to cancel way in advance in May 2017 already. Cancellation reference number 251 249 182, account # A ********** . I told the person that I had previous issues with MTN not cancelling and he assured me it won't happen again. Well well here we go again. I see they took another full payment from my account on 31 July 2017. This is blatant theft and they should be ********ly prosecuted for this. </p> <p>My wifes contract should terminate on 8 Aug 2017 reference # 251 365 183, but I forsee the same ******** action from MTN on this account as well.</p>
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MTN South Africa's replyOfficial
04 Aug 2017, 11:44Dear Ferdi,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we can confirm that the contract has been cancelled. We have logged a refund request for the credit of R182.99 to be processed.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply04 Aug 2017, 11:44
Official
Dear Ferdi,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we can confirm that the contract has been cancelled. We have logged a refund request for the credit of R182.99 to be processed.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
's updateReviewer Update
04 Aug 2017, 23:52You stole R414 from my account now you want to refund me R182.99? PLease do explain?
's update04 Aug 2017, 23:52
Reviewer Update
You stole R414 from my account now you want to refund me R182.99? PLease do explain?
's updateReviewer Update
04 Aug 2017, 23:55My contract should have been cancelled 1 July 2017 which means no payment due in Aug.
's update04 Aug 2017, 23:55
Reviewer Update
My contract should have been cancelled 1 July 2017 which means no payment due in Aug.
's updateReviewer Update
08 Aug 2017, 01:22Willem Jnr Loots I am still waiting on an explanantion on why you ***** R414 from my account but only want to pay me back R182.99? Is this how you do business? Posting a generic reply then dissapearing? Don't think I will just forget about it, you will pay back every cent you stole from my account!
's update08 Aug 2017, 01:22
Reviewer Update
Willem Jnr Loots I am still waiting on an explanantion on why you ***** R414 from my account but only want to pay me back R182.99? Is this how you do business? Posting a generic reply then dissapearing? Don't think I will just forget about it, you will pay back every cent you stole from my account!
's updateReviewer Update
31 Aug 2017, 22:12Even though I was assured by Willem Useless Loots that it will be sorted out I see now a month later MTN still hasnt cancelled my or my wifes contracts and stole another R900 + from my account.
's update31 Aug 2017, 22:12
Reviewer Update
Even though I was assured by Willem Useless Loots that it will be sorted out I see now a month later MTN still hasnt cancelled my or my wifes contracts and stole another R900 + from my account.