NI
Nick I
1 reviews | Active since Apr 2015
01 Feb 2019, 10:34
MTN *****ing
I cancelled my 3G data card at the end of December 2018 to be effective end Jan (1 Calendar Months notice as required) I have not used the card at all as i dont have a modem. ********** 171 with ref number ********** 64 and had confirmation that the line would be cancelled. I have now gone onto my bank account and seen that MTN have taken off the subscription for the next month. I have tried to call but the prompts keep telling me that the line is a prepaid line now and it wont let me talk to any one. MTN are ******* taking money that does not belong to them
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MTN South Africa's replyOfficial
04 Feb 2019, 10:20Good day Nick
Thank you for your post.
Please note MTN has billed you correctly. The last payment debited on your account was for the December 2018 invoice. As a debit order paying customer you are billed in arrears, hence the payment for this invoice being effected in January 2019.
I have sent you a summary of your invoices and payments via e-mail to further clarify this.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
Please note MTN has billed you correctly. The last payment debited on your account was for the December 2018 invoice. As a debit order paying customer you are billed in arrears, hence the payment for this invoice being effected in January 2019.
I have sent you a summary of your invoices and payments via e-mail to further clarify this.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply04 Feb 2019, 10:20
Official
Good day Nick
Thank you for your post.
Please note MTN has billed you correctly. The last payment debited on your account was for the December 2018 invoice. As a debit order paying customer you are billed in arrears, hence the payment for this invoice being effected in January 2019.
I have sent you a summary of your invoices and payments via e-mail to further clarify this.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
Please note MTN has billed you correctly. The last payment debited on your account was for the December 2018 invoice. As a debit order paying customer you are billed in arrears, hence the payment for this invoice being effected in January 2019.
I have sent you a summary of your invoices and payments via e-mail to further clarify this.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,