CR
Conrad R
1 reviews | Active since Sept 2016
14 Sept 2016, 22:38
MTN *****ing
<p>For the past few days I have had this problem with MTN ...I will load a data bundle of a gig or 500 mb then as soon as I go online in about 2-10 min it's all gone and my phones data counter will say I have only used like 20 mb .so I'm adking you MTN ....how in the help is it possible to use all that bandwidth in that short amount of time without downloading something? Even if I was downloading ...that would make the internet speed so fast it will be years ahead of it's time !!! No speed on a phone is that fast I'm sorry .so I want people to know I'm not gonna leave it here and I'm not gonna allow you people to keep *****ing my money.I am very disappointed in your network and to think I changed over from Vodacom for this ? I'm sure there are others that have been dealing with this same problem.</p>
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MTN South Africa's replyOfficial
20 Sept 2016, 15:15Good Day Conrad Van rhyn
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Kindly note the your data depletes fast due to multiple internet sessions running on your device. The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you need to clear your browser tabs, restrict your background data and set your device in flight mode for a few minutes and then disable the flight mode to deactivate all running applications
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply20 Sept 2016, 15:15
Official
Good Day Conrad Van rhyn
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Kindly note the your data depletes fast due to multiple internet sessions running on your device. The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you need to clear your browser tabs, restrict your background data and set your device in flight mode for a few minutes and then disable the flight mode to deactivate all running applications
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,