MP
Marinda P
1 reviews | Active since Mar 2010
27 Feb 2020, 07:42
MTN ***** your money
Do airtime vouchers expire? Prepaid airtime: use it, or lose it. ... Under the Consumer Protection Act - which has been law for two-and-a-half years - prepaid certificates, credits and vouchers are meant to be valid for three years, unless they are used up before that time
This is on your website but then when I buy airtime it say " voucher expires after 30 days" So MTN ***** my money for my R60 voucher Scary That is why I want to move my MTN to Vodacom because Vodacom expires in 3 years
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MTN South Africa's replyOfficial
01 Apr 2020, 00:00Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly provide us with the dates when the airtime disappeared will then investigate and resolve accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike
Kindly provide us with the dates when the airtime disappeared will then investigate and resolve accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike
MTN South Africa's reply01 Apr 2020, 00:00
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly provide us with the dates when the airtime disappeared will then investigate and resolve accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike
Kindly provide us with the dates when the airtime disappeared will then investigate and resolve accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike