pN
preshantha N
1 reviews | Active since Sept 2015
18 Sept 2015, 15:11
MTN ***** YOUR MONEY
MTN FOR THE LAST 4 MONTHS HAS BEEN CUTTING OFF MY SERVICE SAYING WE HAVE AN OUTSTANDING AMOUNT. I HAVE BEEN INTO MTN SP PAVILION 5 TIMES IN THE LAST MONTH YET TO THIS DAY NOBODY CAN HELP ME. THE ASSISTANTS LOG THE CALL WITH CREDITORS BUT THEIR CREDITORS HAVE NOT RESPONDED. I SPENT 1 HOUR THERE THE LAST VISIT GOING THROUGH THE ACCOUNTS AND PAYMENTS WITH THE ATTENDANT BUT STILL NO HELP. HOW CAN IT BE THAT THIS SERVICE PROVIDER DOES NOT CARE TO FOLLOW UP ON A QUERY FOR 4 MONTHS. ITS RIDICULOUS. THEY NEED TO JUSTIFY THIS PATHETIC SERVICE. THEY EXPECT CUSTOMERS TO PAY WITHOUT JUSTIFICATION. I BELIEVE THEY ARE ADDING ON THESE AMOUNTS CANNOT JUSTIFY IT AND THEREFORE IGNORE YOU.<br>
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MTN South Africa's replyOfficial
20 Sept 2015, 18:14Hello preshantha,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused,however after the invoice dated the 20/07/2015 closed your outstanding balance was R3,303.65 and you paid R2100 and remaining amount was R1,203.65 the inv for 20/08/2015 was finalised only a payment of R700 was reflecting on our side leaving R503.65 in 30 days in arrears.
warm regards
mike
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused,however after the invoice dated the 20/07/2015 closed your outstanding balance was R3,303.65 and you paid R2100 and remaining amount was R1,203.65 the inv for 20/08/2015 was finalised only a payment of R700 was reflecting on our side leaving R503.65 in 30 days in arrears.
warm regards
mike
MTN South Africa's reply20 Sept 2015, 18:14
Official
Hello preshantha,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused,however after the invoice dated the 20/07/2015 closed your outstanding balance was R3,303.65 and you paid R2100 and remaining amount was R1,203.65 the inv for 20/08/2015 was finalised only a payment of R700 was reflecting on our side leaving R503.65 in 30 days in arrears.
warm regards
mike
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused,however after the invoice dated the 20/07/2015 closed your outstanding balance was R3,303.65 and you paid R2100 and remaining amount was R1,203.65 the inv for 20/08/2015 was finalised only a payment of R700 was reflecting on our side leaving R503.65 in 30 days in arrears.
warm regards
mike