MTN ***** money and promised credits are lies

As seen in the previous reports, I am owed an unfairly charged bill after i cancelled my contract with MTN. Then Mike as below promises a refund in 5-7 working days. well Mike its day 11 and no refund ****! Be warned future customers, this is common practice. <br> <br> 6th April 2016 <br> \Hello Ashlin.ds,<br> <br> Dear Valued Customer,<br> Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> Kindly be advised that there was a delay with the credit to be passed into your contract account,will do a follow up tomorrow and that should take within 5 to 7 working days for the credit to be passed.<br> <br> warm regards<br> mike<br> REQ:***\"<br> <br> 23 March 2016<br> \"Hello Ashlin.ds,<br> <br> Thank you for your post<br> <br> We apologize for the delayed response and for any inconvenience incurred.<br> <br> The line has been migrated to prepaid, a billing query has been logged for late cancellation reference number: ***.<br> <br> We sincerely hope that the above is in order and that we are able to restore your faith in us.<br> <br> Kind Regards<br> Siphumezo<br> REQ:*** \""