MTN ***** CUSTOMER'S MONEY - customer service non existent

Re: My MTN account No: A **********

I asked Ntombi Ramasodi of MTN to cancel 2 iPad contracts in December 2016 and to cap all data on all of our contracts. The 2 iPad contracts were not cancelled on 12th May 2017. When I checked our accounts they had continued to debit R79.00 per month for more than 6 months on these accounts. I re-cancelled the 2 MTN Pad contracts at the MTN Nedbank Sandton branch. I requested this in person and sent a "whats app" to follow up. I was assured by Mina Meyers they would be cancelled. I have a "whats app" record of this. At the time we also upgraded contracts which were upgraded so we assumed the cancellation also took place.

In early October I then lent the iPad to a family member to use on wifi assuming the sim was cancelled. He used over R4000.00 of MTN data in one weekend. MTN then shut down our five other family accounts whilst we were away for the weekend. I was assured that we would not be charged for the data used as it was supposed to be firstly capped and secondly cancelled. At the beginning of this month we were debited for this amount ?

We were told to email accounts department. We emailed ********** We were asked to contact accounts. We were told to send proof . We did all of this. We spent hours on the phone . No one responded to our emails, No one responded to queries on lengthy calls. We went into MTN branch and were told to contact Hello Peter? Not one member from MTN took responsibility for not doing their work of cancelling contracts and all contact was ignored.

What kind of a business is this that has NO client response to our accounts queries and then just bills the client erroneously . I have had a debit order with MTN for more than 25 years and feel insulted that I have had no reponse to my requests and queries.

MTN - please respond to my emails . Please give me back my money.