EM
ELIZE M
1 reviews | Active since Jan 2012
03 Mar 2015, 10:55
MTN - Stay away from them
Its been more than 2 months that I got a problem with MTN with my sons Airtime and Data that's expiring when he got his monthly data and airtime its 2 days then he receive an notification that it expire we logged how many call I got how many log numbers and nobody comes back to you regarding this you can try to phone them - Good Luck with that because you hold on for ever without assistance. They are really use less with Customer Service but come month end the take their money don't think they will skip that. Anybody thinking to get an MTN contract think again
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MTN South Africa's replyOfficial
04 Mar 2015, 11:33Hello Elize Mostert,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the notification received was for the promotional data that has expired.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the notification received was for the promotional data that has expired.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Mar 2015, 11:33
Official
Hello Elize Mostert,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the notification received was for the promotional data that has expired.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the notification received was for the promotional data that has expired.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***