GH
GEORGE H

1 reviews | Active since Sept 2015

07 Sept 2015, 11:56

MTN STATEMENTS/ACCOUNTS

18/6/2015 Requested arrear accounts for April May June 2015.<br> 16/7/2015 Received confirmation of email 18/06/2015 and asked for Account numbers, which was attached to first email.<br> 13/08/2015 Send email Urgently requesting response to first email and warn them I am taking this to Hello Peter<br> 13/08/2015 Receive email advicing I am to pay R25 per invoice<br> 17/08/2015 I reply I am not prepared to pay as nothing had changed on my side: not my account and not my address or email address. They did not end my Accounts as usual !!!<br> 19/08/2015 No reply from MTN so I resent email of 17/08/2015<br> 07/09/2015 No reply since last email sent, but have received accounts per email for July and August 2015. I urgently need Accounts for April, May and June 2015 for Income Tax 2016.<br> Phoning the Customer Care number 808 is useless and waste of time. You hold on for ages and nobody responds.<br> Thank you in anticipation for your help. George Haasbroek

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Sept 2015, 10:15
Official
Hello 5monterey,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We have updated the email address on the account, the delivery is on email function.

We have resent to you the invoices and statements for April- June via email address. No charge added to the account.

Kind Regards,

Alice van der Merwe

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Best regards,