MTN Statement & Itemised billing

Dear MTN South Africa, I have moved over to MTN to get better service than what my previous Service provider offer, but unfortunately this is not the case.

It was a struggle to port my number and eventually after 3 weeks managed to have my old number ported to my contract. Its now been a week requesting my statement and itemised billing on a daily basis without any luck. First I was told that the itemised billing can only be send 3 months after I have taken out my contract. No idea what the reason is for that as I am paying for the itemised billing and need to claim business calls back from the company. Everytime I call, they ask to wait between 2 - 48h for the statement and itemised billing to be send. I have also asked that they confirm the email address which is correct. They are either not sending it or there is something very wrong here. All I want is my statement & itemised billing. It is not acceptable that a paying customer needs to request something as simple as this over and over. Vanessa van der Merwe