OB
Otsiele B
1 reviews | Active since Jan 2019
23 May 2019, 10:02
MTN & Standard
Good day MTN,
Please explain why don't you guys debit the money out of my account in time and then decide to suspend my services?I would to physically go to the store and pay for my account onward.
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MTN South Africa's replyOfficial
24 May 2019, 11:06Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our telephonic conversation, you will be making cash payment going forward and that will be updated on our system.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our telephonic conversation, you will be making cash payment going forward and that will be updated on our system.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply24 May 2019, 11:06
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our telephonic conversation, you will be making cash payment going forward and that will be updated on our system.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our telephonic conversation, you will be making cash payment going forward and that will be updated on our system.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,