1 reviews | Active since Jul 2016

22 Jul 2016, 10:29

Mtn staff using customer’s details for personal benefit

<p>My wife bought a phone from Mtn in the Chatsworth Centre in Durban. Since the purchase, the Mtn consultant Rishi Briglal has been phoning her incessantly. Despite there being no queries or follow-ups related to the purchase, Briglal would call my wife’s phone and the home phone. He would hang up when someone else answered. Despite us calling him back and asking him to stop his harassment, Briglal’s calls have continued unabated. Complaints about his behaviour at store level have proven fruitless. Mtn states that its customer’s personal information is confidential and protected and not accessible to third parties. What about Mtn staff like Briglal using customer’s personal details for their own personal benefit?</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Jul 2016, 13:37
Official

Good Day R Govender

Thank you for bringing this to our attention.

We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.

This matter has been escalated to the management team of MTN Chatsworth for urgent attention.

We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you..

Kind Regards

Zukiswa

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