MTN staff stop patronizing your customers!

I've just phoned MTN as they are changing my contract fee from R99 to R118, a contact that I've signed up only in November.. Anele told me that it's because of the itemized billing that my fee is going up, I told her I've cancelled my itemized billing but she insisted that it comes with the new package.. After I informed her that I want proper answers nor scripted answers and I'm tired of being patronized she dropped the phone on me.. What a service you give MTN!