MTN Staff pushing sales at the expense of clients

I recieved a call from MTN advising that I was due for an upgrade on the 5th May 2022. I advised the consultant that I was aware and had contacted the Hyde Park branch but they informed me that I would need to pay an early termination fee. The consultant told me that the early termination fee is only applicable if the upgrade is processed via a branch but it is not if the upgrade is done with him from MTN head office.. So I proceeded to process my upgrade, and recieved my new device on the following Monday. Now I have recieved my statement only to see I need to pay an early termination fee of R2086.96 excl vat.

I specifically ask about the termination fee more than once on the call which I hope MTN can forward to me so I can share it on social media so that people can here how ********* the consultant was. How many people is he doing this to on a daily bases?

I want this contract cancelled as I am not willing to pay a termination fee. I was more than happy to wait !