aD
avanash D
1 reviews | Active since Oct 2015
15 Oct 2015, 17:46
MTN staff not equipped to perform duties
My handset was blacklisted in February I have been trying to unblacklist it for the past 2 months but no1 knows how to assist. A lady by the name of Alice Van de Merwe called me on Monday 12/10/2015 and told me switch of phone for 72 hours which I have done but still not working. Can someone please HELP
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Oct 2015, 17:06Hello avanash123,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The problem has been referred to the relevant department dealing with these matters to investigate and resolve your problem accordingly, keep REQ:*** as your references number.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The problem has been referred to the relevant department dealing with these matters to investigate and resolve your problem accordingly, keep REQ:*** as your references number.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply18 Oct 2015, 17:06
Official
Hello avanash123,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The problem has been referred to the relevant department dealing with these matters to investigate and resolve your problem accordingly, keep REQ:*** as your references number.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The problem has been referred to the relevant department dealing with these matters to investigate and resolve your problem accordingly, keep REQ:*** as your references number.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***