1 reviews | Active since Nov 2016

14 Apr 2016, 09:58

MTN Staff LYing and not working

After going to get a phone at MTN... staff indicated only one phone of my liking was left, thus they would keep it, inevitably it was gone when i went to go and collect. they then indicated non of the other branches had that model and they would try get stock and call me by Wednesday.<br> As I know the staff at MTN lie, I called MTN East rand mall, who amazingly have 4 of the phones in stock.<br> LIE #1<br> Wednesday came and went. No follow up, No Phone call.<br> Lie #2<br> I call them and indicate to them where is my phone and/or at least an update to see things are being done.<br> \Lying MTN Staff\" indicate they will call me back in 10 min.<br> LIE #3<br> I call back and ask what happened, I say they are 500 phones in the store ALL showing the time, why has no one done anything.<br> THEY TELL ME NOT ALL THE PHONES SHOW THE RIGHT TIME.<br> IS THIS THE level OF STUPID THAT WE ARE EXPECTED TO DEAL WITH, THAT OR ****INESS.<br> <br> MTN & MTN STAFF ARE LYERS AND MENTALLY USELESS/DUMB/****Y<br> Ps, the store manager does not even care.<br> I am done with being nice to MTN for service, are you not a service based company, 101 of economics.<br> <br> MTN @ Mall of the south DO NOT GO THERE"

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Apr 2016, 10:55
Official
Hello MillerRJ,

Thank you for bringing this to our attention.

We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.

This matter has been escalated to the management team of The Mall of the South Store for urgent attention.

We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.

Kind Regards,
Zukiswa
REQ:***

Best regards,