MTN Staff Incompetence

Upgraded my contract on 1 May 2017, deciding factor being that the contract had a LED tv free with it. Once all the paperwork was done i asked the sales lady whats the procedure for me to get the tv. All she said was that it will be delivered to me in 3-4 weeks. after checking with a consultant i on 1 June 2017, i was told i needed to redeem the tv via Samsung rewards. And that it was to be done within a month of taking my contract. Fast forward 5 months and i have not received the tv. I am being given the run around, being told to phone Samsung myself, phone the rewards help desk myself. The helpdesk confirmed that i needed to redeem the tv within a month. I was then told that the issue will be escalated but if nothing happens theN HARRIS CELLULAR will buy me the tv. A few weeks pass(23 Aug 2017) and then they ask for my email address, still silence from them. I have been chatting to a consultant that messages the owner, she reads the messages and does not reply.