Mtn staff failing the brand

<p>In under a week two issues with Mtn. Im slowly losing my patience.. after been a customer for over 12 years.</p> <p> </p> <p>I needed to cancel one of my contracts. Phone the call centre...gosh first of all lines are distorting dispite me having full 4G on my side. Prior to me phoning Mtn i spoke to discovery call centre..lines clear, service excellent..how does a telecomunication company not have clear lines.</p> <p> </p> <p>Anyway conversation and transfering once again from pillar to post..no assistance.</p> <p> </p> <p>I than remembered i spoke yo a Gertude Mathiba, i have a email address...so i decided to email her...she suppose to be a 'retentions and win back consultant' logic tells me this position suppose to try and retain every customer.</p> <p> </p> <p>Any so i mail her she responds by saying i should phone 808...see her email attached</p> <p> </p> <p>Gosh why do i have to struggle like this. Im complaining because i still care.</p> <p> </p> <p>Mtn seniors, your staff are failing you big time.</p>