1 reviews | Active since May 2016
MTN Staff do not answers calls in order to cancel contract!!
MTN are still debiting my account after a 24 month contract was paid up in July. I was informed by the call center that the money will still be debited off my account until I cancel the contract!!! I've tried cancelling the contact!!!! You CANNOT get through to their retention's call center as they do not answer the calls. What's the point of even having staff for that purpose if they cannot do their jobs!! Guess I'll have to post this on FB and stop this debit order. Reading all the recent comments about MTN service is appalling.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team