MTN staff cannot even help me sort out my so called legacy account issue, so how am i to do it myself? The worste service as a cell provider! I will NOT recommend MTN to anyone even if you sort this issue out for me coz i am totally disgusted! it is 2021

Very bad service! These guys can't even help me at their dedicated stores, it seems like they are only useful when a new contract gets opened. So i got advice from one of the MTN staff members who actually told me to go to hello peter in order to get my problem sorted out. How do you like that? So my issue is that if MTN staff cant even help me then how am i supposed to help myself. Your service in general is terrible! I have a legacy account which seems to still be on the system however it is in a LOCKED status. Every customer care call i wait for (20mins at a time) tells me that i have to go through legal however they can't put me through to that department. I have emails being sent to me from MTN telling me my account is overdue. An invoice is attached but it is disabled on their end and i cannot download it. I cannot ask for help via my ID number becoz they need a cellphone number. I do not have any accounts with MTN currently. How does MTN themselves propose i sort this issue out honestly if your staff can't help me or your customer care gives me a total run around after waiting minutes for them to pick up. I am so disgusted by your service that i wonder why are you guys still around? You should just liquidate and save people like me the hassle to have to do this. I do not want to hear one day that i have incurred costs which i knew nothing about and could not even sort out. So where do i go from here? ICASA complaint? Please help me. MTN, you guys are terrible!! The worste cell provider i have ever had to deal with!