Mtn staff and Insurance

<p>My number: ********** 969</p> <p> </p> <p>My phone was ****** at V&A waterfront, I then did insurance claim through MTN’s insurance at the Kenilworth centre branch where I took out the contract, and this is also a business contract. It took 3 months to get the replacement, but this was after having to go to the regional manager Shawn ( ********** 499), my wife dealt with Michelle ( ********** 214) from the KC branch, she is also the store manager. The claim took so long because the staff misplaced my form. I eventually go a new phone 3 months later, I only got 1 month joy out of the phone, I could not make or receive calls, it was then sent for repairs, was collected from my workshop which is in Cape Town –Belgravia, A week later I received a call to collect my phone in GAUTENG, it was then sent via courier. I put the sim card in but it still could not read, I then went to Canal Walk (MTN) and was told that the phone unit was faulty. They told me to take it back to the franchise store in Kenilworth, they would have nothing to do with helping me with this phone, I’m sitting without a phone AGAIN, the store will now replace the phone but I must return original box and all the accessories. I don’t know what MTN’s usual process is when dealing with replacement or broken phones but this is not acceptable.</p> <p> </p> <p> </p> <p>I have not had a pleasant experience with MTN, I never miss a payment but get treated like this when something goes wrong.</p>