Mtn staff allocates my account payment to an incorrect mtn account 4 months later not resolved

Very poor service and unacceptable efforts from staff for mistake made by mtn staff and not resolving it Mtn staff member allocated a payment I made for my account into an incorrect account at store level transaction took place on 24 March this matter has not been resolved after numerous encounters calls Mtn Morningside Johannesburg Branch Consultant who made the error Boitumelo