*********** MTN staff

I cancelled a Lenovo laptop that I bought from Mondo MTN 2 days after I received it because it did not work correctly. The software and hardware is not aligned according to MTN's own data specialist at Century. A month later, after the cancellation was completed , we then took out a laptop contract with MTN century which is working . I have in the past paid my MTN monthly subscription on time. This time they want me to pay the full price of the cancelled Lenovo laptop which MTN knows do not work properly. I have cancelled devices in the past and taken replacement/ different contract in place of the cancelled 1s but never was I expected to pay the full price of cancelled devices. I have emailed MTN many times and just got a different person emailing me with the account. No real explanations / reasons are given for the reasons why I should pay for a device cancelled in their cooling off period and taking another laptop from the same MTN