MTN Springs Mall

My name is Valentia Sithole, I have a day to day contract with MTN, I took a wifi router and in most cases the coverage was poor and I decided to end the contract with them cause I was unable to use the internet at home. I called the MTN customer care to report the fault and the consultant advised me to cancel the contract, went to the MTN branch (Springs) to cancel the contract and returned their device IRMS no ***, made a follow up after 2 weeks and only to find that it still not canceled, went to Carnival Mall on the 22/10/2024 and they called retention department and said they will escalate the matter ref no 4JTJ91Q, called the call center again for a follow up and they referred to the branch again, I am unable to go to the branch again cause the retention department don't work on weekends, I cant take time off again from work. they are still debiting but i cancelled and returned their device. Irritated customer