MTN- Spineless, Toothless and totally f%@king useless

Please will you change your title of customer services to ABSOLUTE WASTE OF TIME AND USELESS SERVICES...

You have absolutely no clue how to service customers which you claim to do. You have no clue how your own company runs....... The mere FACT that your agents can straight out LIE TO CUSTOMERS is appauling and insulting...

Ironically, a self confessed teleCOMMUNICATIONS company has no platorm to COMMUNICATE within their own organisation telephonically and are barred/banned from handing out another departments number for the issue to be resolved.

Then you get told they have emailed the department, but not to worry they really are on top of their game and that the issue will be reticfied shortly, BUT COULD TAKE 72HOURS..... You are really a piece of work...

When you ask for a number, the response is "I cannot hand out numbers as per the new rules from senior management", OK great, can i speak to senior management? NO you cannot i cannot let you speak to them.. What, are they gods gift to the earth, that you are to scared to let a totally ****ed off customer tell them exactly how **** their service actually is. You are so scared of them, but you sit there and protect them?

I urge one of the senior staff to give me a call and tell me i am wrong... But not to worry, i wont hold my breath, cause i will DIE.......

PS, the only reason why i gave 1 star as the rating, is due to the fact that you cannot select anything lower.....