MTN spin n win competition

Item: MTN South Africa
Rating: 1
Author: Jadey P

I won R10 000 on the MTN spin n win competition more than 3 months ago but have not received, the sms received advised that I would be contacted within 2 working days from the date of winning, and they are not doing anything to assist me besides "escalating to management" which started 2 months ago. I called the service center on a daily bases until just about the first week had passed, and to date I am still waiting for MTN to pay me my money. I have been a customer of theirs for 20 years!! I have never received such a lack of service in my whole life! I will cancel all of my contracts with them and make sure that everyone I know changes their service provider if they are with MTN should I not be paid within the next 7 days. You won't believe that they cannot "find" my sms on their system anymore as it "has been too long" as I no longer have the sms on my phone from 3+ months ago and now they want the sms from me which they cannot find!! My husband and I spend over a thousand rand per month on airtime etc. every month with MTN, for which I want paid back to me ever since I "won" if this is not sorted out. in 7 working days from today.

Helpful (0)

Replies (4)

MTN South Africa's replyOfficial

03 Jul 2018, 20:55

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

The matter have been escalated to our marketing department for further assistance awaiting for for feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply03 Jul 2018, 20:55

Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

The matter have been escalated to our marketing department for further assistance awaiting for for feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Jadey P's updateReviewer Update

13 Jul 2018, 13:28

Good day MTN, you have once again disappointed me as I have NEVER heard back from you since your above response as well as not replying to my emails and you seem to have blocked my MTN number from working as I my SIM does not register when trying to use it?????? Can someone tell me why you are avoiding paying me my money in the amount of R10 000 as per my Spin and Win winnings??? I will be going to the news paper about this also if this doesn't get sorted out!

Jadey P's update13 Jul 2018, 13:28

Reviewer Update

Jadey P's updateReviewer Update

18 Jul 2018, 12:30

I cannot believe how terribly MTN is treating their customers, It has been a further 5 days and I still have yet to hear from MTN, no response to my emails? And my number still does not work. Please call me on ********** 060 asap to resolve this.

Jadey P's update18 Jul 2018, 12:30

Reviewer Update

Jadey P's updateReviewer Update

19 Jul 2018, 13:26

Good day MTN, again you keep ignoring me? Why are you avoiding paying me my prize money. This is *****! How can you do this? I want a manager to email or call me as per my many emails sent.

Jadey P's update19 Jul 2018, 13:26

Reviewer Update

Good day MTN, again you keep ignoring me? Why are you avoiding paying me my prize money. This is *****! How can you do this? I want a manager to email or call me as per my many emails sent.