CT
Chanelle T
1 reviews | Active since Dec 2017
14 Feb 2018, 20:00
MTN Spin and Win
I have been participating in the spin and Win competition with MTN for months now and finally I won a Checkers / Shoprite shopping voucher. I went to Checkers and was completely embarrassed in front of everyone when they declined my voucher and told me that nothing of the sort was communicated to Checkers. I called mtn call center and they couldn't help me. They then gave me an email address for competitions to get assistance and ever since mtn has been ignoring my communication. I've heard people complain about mtn data and all their other rates but I stuck with mtn. Now this was the last straw. I am highly disappointed and disgusted by the service let alone the "false" advertising and competition wins.
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Replies (2)
MTN South Africa's replyOfficial
14 Feb 2018, 22:48Thank you for your post.
We sincere apologized for any inconvenience incurred.
The complaint has been sent to the Marketing department for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply14 Feb 2018, 22:48
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The complaint has been sent to the Marketing department for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
CT
Chanelle T's updateReviewer Update
28 Feb 2018, 17:42No response from MTN. How ridiculous could a service provider be. ******** to say the least. I'm definitely porting my number and not looking back
CT
Chanelle T's update28 Feb 2018, 17:42
Reviewer Update
No response from MTN. How ridiculous could a service provider be. ******** to say the least. I'm definitely porting my number and not looking back